Refund policy

Effective Date: March 10, 2026

Thank you for shopping at CARVALHO, CANDISE KAPUALANI. We offer a 30-day return policy for most items to ensure your satisfaction.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Unworn, unwashed, and in original condition.

  • All original tags and labels still attached.

  • Any included accessories (e.g., belts, spare buttons, dust bags) must be returned.

  • Final sale items (e.g., underwear, swimwear, personalized products) are not eligible unless defective.

How to Initiate a Return

  1. Request Authorization: Log in to your account and submit a return request, or email us at CARVALHOCANDISEKAPUALANI@outlook.com to obtain a Return Authorization (RA) number.

  2. Pack and Ship: Securely pack the item(s) and clearly write the RA number on the outside of the package. Ship to:

CARVALHO, CANDISE KAPUALANI Returns Department
85-186 MCARTHUR ST, APT E113
WAIANAE, HI 96792
United States

  1. Shipping Advice: We recommend using a trackable shipping service and keeping the tracking number. We are not responsible for lost or unreturned packages without an RA number.

Refund Processing

  • Once we receive and inspect your return, we will notify you of the approval or rejection within 3-5 business days.

  • If approved, your refund will be processed to your original payment method. Credit card refunds may take 5-10 business days to appear, depending on your bank.

  • Exchanges: If you prefer an exchange, please indicate the desired size/style. If the item is out of stock, we will issue a full refund.

Shipping Costs

  • Defective items: We will cover return shipping costs if the item is faulty (photo evidence required).

  • Non-defective returns: Return shipping is the customer's responsibility. Original shipping charges are non-refundable.