Shipping policy
Effective Date: March 10, 2026
Order Processing
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Processing Time: Orders are processed within 1-2 business days (excluding weekends and US holidays).
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Order Confirmation: You will receive an order confirmation email after purchase and a shipping confirmation with tracking information once your order ships.
Shipping Origin
All packages are shipped from Waianae, Hawaii (96792) , United States.
Carriers
We primarily use USPS and UPS for domestic and international shipments. The carrier depends on your chosen shipping method and destination.
Shipping Methods & Estimated Delivery Times
| Method | Destination | Estimated Time |
|---|---|---|
| Standard Shipping | USA | 3-7 business days |
| Expedited Shipping | USA | 2-3 business days |
| International Standard | Worldwide | 7-21 business days |
| International Express | Major cities worldwide | 5-10 business days |
Note: Delivery times are estimates from the ship date and do not include processing time. Delays may occur due to customs, weather, or peak seasons.
Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account.
Shipping Issues
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Incorrect Address: Please ensure your shipping address is correct. We are not responsible for packages lost due to incorrect addresses. If you need to change your address, contact us immediately—we cannot guarantee changes after an order ships.
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Lost/Stolen Packages: If tracking shows "delivered" but you have not received your package, check with neighbors or your local post office. We are not responsible for lost or stolen packages after delivery confirmation.
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Damaged Items: If your item arrives damaged, contact us within 48 hours of delivery with photos of the package and item. We will assist with a claim or replacement.